5 Years GT Chair Warranty

Quality assurance and after-sales service

All GTCHAIR (GT CHAIR) products enjoys “5-Year Warranty” service guarantee.

In addition to providing the aforementioned warranty service, if any GTCHAIR (GT CHAIR) ergonomic chair products undergo any damage during the five-year warranty period after the shipped out date, GTCHAIR (GT CHAIR) will be responsible for the repair or replacement of components, however, maintenance fees (including materials, processing fees, transportation fees, labor costs, etc.) shall be charged as appropriate. Product maintenance refers to repairing the product to a usable state.

The following repairs are at the customers charge even during the 5-year guaranteed period:

-- Damages caused by fire or other natural disasters,

-- Damages caused by customer’s improper use or arbitrary refit.

After-sales service: each chairs’ mechanism will encode and record the product information by Laser Coding System, and we will provide premium after-sales service for your products based on the laser coding.

This warranty will not apply in the following cases:

  • i) any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
  • ii) the use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
  • iii) the product is damaged as a direct result of incorrect installation or being used for a purpose for which it not designed, sold or otherwise not in accordance with any instructions for installation and use.
  • iv) if changes occur in the condition or operational qualities of the product due to incorrect storage, mounting, climate or any other influence outside the control of the Company.
  • v) the product is damaged as a result of operating the product incorrectly or when it was known to be defective.
  • vi) when damage is caused directly or indirectly by utility supply problems, lack of user care, electrical storm damage or incorrect power supply.
  • vii) when the cause of a defect or damage is due to operator error.